Call Center Agent - Fayetteville Job at eClerx, Fayetteville, NC

YW82MjJ4MjNISmR5cC9nYTJoNm1JbEZjL1E9PQ==
  • eClerx
  • Fayetteville, NC

Job Description

We have 75 open positions for Call Center Agents in Fayetteville.

 

If you are willing to answer calls from customers and resolve their queries, this job could be suitable for you. 

 

Pay rate (applicable after successful training completion) is $13.25/hour as long as you complete your 40-hour weekly production schedule! (If you are unable to complete 40 hours’ schedule, you will still get paid at $12.25/hour). We always offer 40 hour schedules.

 

 

Location – eClerx, 235 N McPherson Church Rd, Fayetteville, NC 28303.

 

Most importantly, we value tenure and offer pay raises to analysts every 6 months of completed tenure at eClerx – so you never have to look for another job again!

 

We are searching for a polite, professional Call Center Agents to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Agents may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.  

 

Responsibilities

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Adhering to all company policies and procedures.

Requirements

 

Willing to answer calls from customers and resolve their queries

Willing to work in different shifts , late nights & on weekends.

 

“Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”

 

 

 

Job Tags

Permanent employment, Shift work, Weekend work,

Similar Jobs

Nosh.com (by BevNET)

Brewer - Kills Boro Brewing Company Job at Nosh.com (by BevNET)

 ...TITLE: BREWER Employment type: Full Time About Kills Boro Brewing Company Kills Boro Brewing Company is a thriving craft brewery committed to producing exceptional beers that delight our customers. Located in Staten Island, New York, we take pride in our commitment... 

Grace Life Church of the Nazarene

Children's Pastor / Children's Ministry Director Job at Grace Life Church of the Nazarene

 ...Position Summary: The Childrens Pastor or Childrens Ministry Director leads a vibrant and engaging ministry for children from birth through 6th grade. This role partners with families to nurture lifelong faith in Jesus Christ through age-appropriate teaching, relational... 

Tek Ninjas

Float Psych RN Job at Tek Ninjas

 .... MiraVista, a new Behavioral Health Hospital will be opening its doors in Western Massachusetts for individuals in need of psychiatric, emotional and substance use treatments in the Spring of 2021! As a founding member at MiraVista, you will have a once in a lifetime... 

Sarvadhi Solutions Pvt. Ltd

QA Tester Job at Sarvadhi Solutions Pvt. Ltd

 ...# Create detailed, comprehensive, and well-structured test plans and test cases. # Execute manual and automated tests to ensure software quality. # Identify, record, and track bugs, issues, and inconsistencies in the application. # Collaborate with developers and... 

American Income Life

VIRTUAL Customer Service Representative Job at American Income Life

 ...fact, in 2020, we transitioned to 100% virtual operations, ensuring a flexible and modern...  ...communication and personalized service. Stay Ahead of Industry Trends : Continuously...  ...associations, and their families. AIL representatives develop long-term relationships with...