Job Description

Job location: Amherst, NY

Basic Purpose and Function:

Responsible for providing effective customer service for internal and external customers by correspondence processing, client reporting, mail handling, and resolving account inquiries.

Specific Duties and Responsibilities:

• Process all electronic and written correspondence
• Process correspondence over multiple geographies
• Maintain correspondence tracking spreadsheets
• Pull correspondence and contribute to audit responses as needed.
• Photocopy, sort and file customer correspondence as required
• Count and sort incoming customer correspondence.
• Print and scan customer correspondence.
• Process Validation of Debt requests per client requirement.
• Manage end to end Validation of Debt responses to customers.
• Have knowledge of all client requirements, clearly define and communicate to fellow staff members or other departments as needed
• Provide timely and accurate information to incoming client inquiries
• Assist internal/external clients in accessing information, troubleshooting problems and reviewing inquiries
• Other duties as assigned or needed

Qualifications:

• One year of customer service experience
• Ability to handle and prioritize multiple task simultaneously
• Detail oriented
• Computer and/or data entry experience
• Strong communication skills [verbal and written]

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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