Concierge I Job at LBU Community Clinic, Dallas, TX

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  • LBU Community Clinic
  • Dallas, TX

Job Description

JOB STATEMENT

The Concierge I is a multi-functional position. It provides service as a cashier, receptionist, interviewer, and registration. At its core, this position is the face and voice of the organization as it interacts with patients when they first arrive to a clinic location.

JOB FUNCTIONS

  • Welcomes and greets patients and visitors. Determines the nature of the visit, and directs them to their destination.
  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
  • Schedules new and follow-up appointments.
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
  • Verifies insurance coverage and collects co-payments and fees.
  • Reviews with patients their account balances.
  • Facilitates patient flow by maintaining accurate records of patients'’ arrival, timely registration, and check-out.
  • Helps resolve basic customer complaints or concerns.
  • Has basic knowledge of patients’ eligibility requirements for the Sliding Fee Scale and other state benefits.
  • Prepares daily encounters and cash collection reports, bank deposit, etc.
  • Transmits information/documents to patients using computer, mail, scanners, fax machines, etc.
  • Maintains confidentiality of medical, personal, and financial information.
  • Cleans and maintains equipment and work area neat to ensure proper functioning and safe working conditions.
  • Performs other tasks as required by Supervisor

    MINIMUM QUALIFICATIONS

  • Education : Minimum High School Diploma or equivalent
  • Specialized Training/Certifications : None
  • Experience : 0-3 years of customer service, office, or patient experience preferred.
  • Knowledge: None
  • Skills :
    • Basic Computer Literacy
    • Data entry (10-key touch).
    • Basic office software (excel, word).
    • Customer Oriented
    • Effective Communication
    • Fluent in English, Spanish is a plus .
  • Abilities :
    • Must be able to speak, read, write, and comprehend the English language.
    • Ability to sit for majority of the shift.
    • Must able to bend or stoop.
    • Must be able to lift 20 lbs. unassisted.
    • Must have good vision (e.g. near acuity and depth perception
  • Other
    • Must be able to periodically work on Saturdays.
    • May require some local travel between different clinic locations.
    • Must be able to maintain required immunizations as required by the organization.

Job Tags

Work at office, Local area, Shift work, Saturday,

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