Job Description

POSITION TITLE: Health Care Associate (HCA) 

LOCATION : Keene, NH

HOURS:  Full Time 37.5 hrs/wk, Hourly (Non-Exempt)

UNION MEMBERSHIP:  This position is represented by AFT union in NH/VT

POSITION PURPOSE: HCAs support the delivery of comprehensive sexual and reproductive healthcare by serving as the first point of contact for patients in our health centers, administratively and clinically. This role will ensure outstanding customer service while also working in collaboration with the health center team to provide high-quality, patient-centered care.

YOUR DAY- TO-DAY RESPONSIBILITIES:

• Administrative
• Greet and help patients with check-ins, check-outs, and any questions they have about their visit.
• Assist patients with insurance, payments, scheduling and assess eligibility for state funded insurance plans and/or other programs.
• Handle tasks like answering calls, scheduling appointments, keeping records, and following clinic procedures.
• Keep track of patient flow, ensure things run smoothly, and maintain a clean and organized space.
• Clinical
• Perform basic medical tasks like taking vital signs, drawing blood, giving injections, and assisting with lab tests.
• Provide patient education, counseling, and ensure informed consent for services.
• Use the Electronic Health Record (EHR) system for documentation and provide support to clinicians as needed.
• Maintain clean, stocked exam rooms and assist with clinical tasks after completing required training.

JOB PERKS:

• No late night or overnight hours 
• Paid Training for In-Demand Clinical Skills -We invest in your growth by covering training costs for essential clinical skills—training you’d typically pay for out of pocket. 
• Travel Mileage Reimbursement
• Collaborative Work Environment – PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike.
• Gain experience with a trusted leader in affordable, high quality, health care 
• Experience using the Electronic Medical Records program EPIC
• Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services 

COMPENSATION:

• Pay Range -for this position is based on years of direct work experience. Candidates with 0-5 years of experience can expect to earn between $18.94 - $20.91/hr . As experience increases, so does the rate of pay, with candidates who have 16 or more years of direct experience earning up to $28.06/hr . 
• Bilingual Skills: HCAs with proven bilingual skills will receive a differential for each hour (or any portion thereof) where they provide interpretation services or bilingual skills

BENEFITS:

• Up to 3 weeks paid time off (increases with tenure) & up to 10 Paid Holidays
• Paid Parental Leave
• Medical, Dental & Vision Insurance
• PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs 
• 403b retirement account and 2% employer match eligibility
• Employee assistance program (confidential counseling and resources)
• Employee referral bonuses
• Employer Paid Short Term Disability & Life Insurance

KNOWLEDGE, SKILLS AND ABILITIES:

• High School Degree or Equivalent 
• Ideal candidates will have experience working with people from diverse ethnic, linguistic, socioeconomic and cultural communities, as well as a demonstrated commitment to diversity, equity and inclusion and the intersection with health and social justice 
• Commitment to customer service and satisfaction 
• Knowledge of and comfort with all services provided by PPNNE 
• Flexibility, initiative, creative thinking, and a willingness to learn and jump in 

WHY JOIN PPNNE?

Planned Parenthood of Northern New England (PPNNE)  was founded on the belief that everyone has the fundamental right to make decisions about their bodies and reproductive futures free from harassment or fear. Working for Planned Parenthood is more than just a job. Joining Planned Parenthood means becoming part of a mission-driven movement, where your work will help make sexual and reproductive health care more accessible to all.

Interested applicants please submit a cover letter and resume by visiting our website at   .

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer

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