HVAC Customer Service Representative Job at Rellaire Smart Home Systems, Crystal Lake, IL

YW9tLzJSNndFWlYxcnZFYjFodWtKRlZXL2c9PQ==
  • Rellaire Smart Home Systems
  • Crystal Lake, IL

Job Description

HVAC-Experience English/Spanish Customer Service Nights and Weekends (FT)

Our fast-growing heating and cooling company is looking for an amazing bilingual (English and Spanish-speaking) experienced HVAC customer service manager to join our award-winning team for approximately Wednesdays to Fridays from 2 pm to 10 pm central time and Saturdays and Sundays from 8 am - 3 pm central time. We believe in working hard, creating happy customers, and living our values.

This position is primarily responsible for answering phones, responding to emails and chats, and other customer communications. This position will also work within the CRM to log customer appointments, help with scheduling, and otherwise help create a 5-star customer service process. HVAC experience is a must!


Job Duties and Responsibilities

  • Answer phones, emails, and live chats on weeknights and weekends.
  • Schedule customer service appointments.
  • Respond to customer service issues.
  • Correspond quickly and accurately between employees in the field, the management team, and customers.
  • Follow and help improve our 5-star customer service processes.
  • Work within the CRM to accurately track customers, appointments, parts, and equipment.
  • Help fulfill warranty, invoice, and other customer paperwork activities.
  • Work as a team and support the team members around you.
  • Work independently and get the job done right the first time.
  • Think on your feet and bring solutions to the problems at hand.
  • Be on time always, and be able to speak confidently with customers.
  • Be willing to give and receive feedback to improve yourself, your team, and the company.


Required Credentials:

  • 1+ years of experience in high-level customer service for heating and air conditioning.
  • Fluent in both English and Spanish.
  • A high school diploma, GED, or equivalent.
  • Excellent communication skills and excellent data entry skills.
  • A track record of managing other customer service representatives is a plus, though not required.
  • Some level of formal customer service training is a plus (including from other high-end hospitality brands).


To Apply:

  • Visit
  • Scroll down and follow the instructions

Job Tags

Full time, Night shift, Sunday, Saturday,

Similar Jobs

Terroir Selections Terroir Selections

Fine Wine Sales Consultants Job at Terroir Selections Terroir Selections

 ...Person for Miami Terroir Selections is the fastest growing Fine Wine Statewide distributor of over 2000 wines from Italy, France,...  ...minimum of 3 years Wholesale Sales Experience in the Fine Wine Industry. The successful candidates will be responsible for developing relationships... 

Black Sheep Sporting Goods

Cashier at Black Sheep Sporting Goods Job at Black Sheep Sporting Goods

 ...Black Sheep Sporting Goods is now hiring full-time and part time cashiers at our Silver Lake Mall location. Positions are available between the hours of 9:30am-7pm Monday-Saturday and 9:30am-6pm Sunday. We are looking for efficient, courteous cashiers who possess... 

Hangzhou Huihe Intelligent Technology Co., Ltd.

Part time online English teacher Job at Hangzhou Huihe Intelligent Technology Co., Ltd.

We are looking for dedicated, enthusiastic, and passionate online English teachers to coach, tutor, and help students achieve their language learning goals. We invite you join in our big group. With Tmore, you can have a flexible (self-picked) schedule, training materials... 

Encore Semi, Inc.

Sr AMS Pre-Silicon Verification Engineer Job at Encore Semi, Inc.

 ...Job Title: Sr AMS Pre-Silicon Verification Engineer Location: San Jose CA (Onsite)Full-time: Salary + Benefits + Bonuses / Contractor Work Status: US Citizen or US Permanent Resident required. Overview: Encore Semi is looking for a highly motivated AMS Pre... 

Aceituno's Mexican Food

Restaurant Team Member Job at Aceituno's Mexican Food

 ...Seeking Part Time job? Apply in person Monday-Friday Entry Level- job opportunity. No experience needed. Training paid. Cut and prep food following the health department regulations. Prep Dishes. Cleaning. Dish Washing. Other duties as assigned....